Customer Testimonials
Super easy on-line buying process and very communicative through the entire process. Delivery was super smooth.
Do not do business with these clowns. I literally had all documents filled out and rdy to send a wire transfer and they denied to sell me a vehicle because I left them a 1 star reviews after an absolute nightmare 4 day cluster xxxx where I was hung up on 3 times...xxxxxxx at 3 times and then ended up being refused service because I gave them an accurate review. Absolute horrible customer service. 0 stars.
I was very pleased to find to find Covert CDJR. A dealer that puts a premium on Customer Service AND Customer Satisfaction.
Although I pass several dealership's on the way to Covert several things cause me to choose the extra drive. The Covert facility is first class and the employees are all very friendly and helpful. My last two cars have proven the sales people to have been very knowledgeable of the brands they represent. Brandy for the GMC Yukon and Anita for the Jeep Rubicon answered all questions..
We had some miscommunications at the start but we worked though it and they did a great job all in all.
Excellent Dealership with Great Service that listens to your needs when purchasing a vehicle and also its maintenance
very helpful and courteous. quick diagnostic service, problem found, fix was done, and I was on my way. Mr. Matthews was so kind and helpful, about the best dealership I've dealt with. Thanks
My main repair was not presented to my extended warranty company so I ended up having to pay the majority out of pocket. Two other repair items were marked as completed from a recall update but both issues still remain. Also, my car was there for a full week which seems rather long for a repair that I had previously scheduled.
Extremely Disappointing Experience – Buyers Beware of Covert CDJR Bee Cave
This was, without question, one of the most disappointing and frustrating dealership experiences I have ever encountered.
I sent my daughter to Covert CDJR Bee Cave to purchase her first vehicle on her own. She found a 2022 Jeep Renegade Trailhawk that she liked, with an agreed purchase price of $19,000. She was prepared to put $6,500 down, nearly 32% of the vehicle's purchase price.
Unfortunately, what should have been an exciting milestone for her turned into an experience that left me questioning this dealership's sales and financing practices.
She was quickly ... Read More DealerRater - Nov 4, 2026
Very unhappy in many ways that only a phone call from upper management should hear.
The best service by Beth Cavanagh. Always super kind and helpful. I will be back.
Leona was very helpful during the whole process. Just wish my Jeep was fixed correct the first time.
Great customer service by Leona! She even contacted my current warranty coverage that was not given by Covert to help me out! Outstanding job and would definitely recommend getting your Chrysler, Dodge, or Jeep serviced here!
The services I received was excellent, from the great staff to making me feel important. I had a wonderful experience and will come back for my next vehicle.
I am not impressed. We bought 2 vehicles Paid in cash and couldn't even get our tires exchanged. They never even offered any help or any assistance
The dealership got the truck exactly how I wanted it and followed through in the whole process.
Beth always takes very good care of me. Love coming there to have all my services done. Thanks
Obi, Jack and Christian were so amazing. They were patient with us and showed us all options. This was the best dealership I've have ever bought from.
Service was done quick and the service was completed as expected. I recommend the service department. Ken Barr
Try’s to not do the work listed, never fixes issues. Managers are horrible, lie on reports
Amazing team at this dealership. Told them what I’m looking for and what I would like my payments to be. Had my new car at the end of the day without any problems.
Outstanding! Slayter went above and beyond to help before,during, and after the sale. Easy and painless.
It took 5 days to replace the windshield washer pump. It could not be replaced the first time because the technician left early on a Friday. I brought the tuck back Monday and again the Technician left early Tuesday. The technician also took over an hour to figure out that the windshield was aftermarket, I was billed $250.00 for his time. I would think that a Factory Dealer Representative would be able to figure out whether a windshield was aftermarket or not right away.
This dealership also has had the knee jerk response in the past to "Blame" the service ... Read More DealerRater - Oct 19, 2026
Luis was so beyond awesome. I have never had such good service before anywhere else getting my car handled. He was super communicative. Had things done on time and when he noticed, I hadn’t picked up my car two days after being finished he called and I let him know my daughter was recovering from surgery and I’d get it in the next few days. Well, within the next half hour he had my car delivered to me. Wow! You cannot beat that level of customer service.
Great customer service and quality workmanship. Labor rates are a little higher than some other service shops.
Communicated for over a week, made an appointment to see a vehicle, drove 1.5hrs to make the deal to find out it wasn't on the lot. Still did the deal with the understanding the truck would be delivered to me the next afternoon. Rearranged my schedule, no delivery or communication the day of delivery. Following day, was told the truck was at their lot and they would fuel it up and asked to deliver at 1pm, rearranged my day again and at 3pm was texted the vehicle still wasn't in their possession and it might take 2 more days ... Read More DealerRater - Oct 15, 2026
I inquired about a vehicle for my girlfriend Lori, Ali called me back and made the process So Easy. I absolutely feel like I was treated fair on the trade in and they made the whole process seamless. I would highly recommend these guys !!!
Beth is the best. She takes good car of her customers. Whenever I have a problem she is always available to help.
Nice to have a dealership close here in west Austin. I have been in several times for service, all good experiences. Glad to not have to drive to Cedar Park for service now!
Truly the worst service experience I have ever had at a dealership. Literally took 3 months to complete the work on my car. No lie. There was a lot to be done, but because most of it was warranty work, there seemed to be no motivation to complete it. Worst part of this marathon service, was I kept getting promises that it would be done this week, then something would come up and I was told the following week, This happened for about 2 months. In addition, my service coordinator would not answer my calls or call me back. When they did, ... Read More DealerRater - Oct 6, 2026
Beth the service manager that helps me when I go into get my oil changed is super easy to work with. She is professional and very friendly.
Beth does the best she can dealing with the situation. Our new Jeep has spent more time in your shop then in our driveway so far. You have had it now for most of a week with no feedback on what is wrong with it.
Phenom Service by Brian! On time, delivered as promised and recall was quickly fixed. great work all around.
Service and staff were excellent. Service was done in a very timely and efficient manner. Wait was minimal
Good service evaluation and recommendations; I feel very confident that all urgent repairs are done right, with a very good deal at times.
Beth always provides excellent customer service with a smile. The work by the technicians was very good.
Fast and efficient service. I was in and out in less than 30mins. TY Covert Jeep
Dealerslhip handled my Warranty issue HORRIBLY. I should have received a new truck since the issue with my AC could not be fixed, Under FULL WARRANTY. I will NEVER Buy another Dodge RAM, and I will never buy another vehicle from Covert in Bee Cave.
Exceptional experience from start to finish. Friendly, knowledgeable, honest, & genuinely focused on their customers’ needs.
Express Lube is advertised all over your service drive but 2.5 hrs does not quite equal express. It is pretty frustrating that I cannot get a simple service like and oil change in under an hour.
The people in the service department are great. However the prices being charged for parts and service is way out of line. For example I can buy shocks for my 2500 RAM directly from Mopar at a cost that is 3X to 4X cheaper than what the dealership is charging. Because of this I will Look elsewhere for my service.
These people are top notch. I had a recall on my Jeep summit and Beth quickly arranged to have the parts and scheduled a time to get the ca in the shop. Everything worked out as it should.
I have scheduled an appointment specifically on weekend though I have other priorities to get the paint work estimate and recall, but only recall was done and the estimate was not done.
nice talking to her, she is pro active and explained. thank you so much for the service
Had some trouble getting my own financing, but Cade and the crew at Covert CDJR went the extra mile and helped me get a Wrangler I could afford. I live in the Davis Mountains in west Texas where ‘Jeepin’ comes in real handy sometimes. If y’all are wonderin where to buy a Jeep or other vehicles, go see Cade and crew. They did me righteous.
Beth is always so helpful and friendly. The dealership is always so clean and everyone is always friendly
Great service people and overall great service. Highly recommend this dealership to all people looking for a great service department
Went for oil change and state inspection. Fast and efficient service. I will be returning for services needed.
Horrible. Will not do business with them ever again. Had a failure on my Jeep that took 3 months to fix with no communication back from the dealer of any sort - they didn't even try for the first month and a half until we made them give us a loaner car. They left my jeep open out in the rain and returned it to me disgusting, dirty and not fixed properly.
Leona is the nicest person ever! Very responsive, helpful, and cheerful. As for the service, I was originally told I'd have to leave the car for days, but it was only one night. That's great, but I am irritated that when I make an appointment, it's an appointment to drop off the car for days - not an appointment to have it worked on. It's true that's the way a lot of car dealerships do it now, but in principle it's a terrible practice. So 4/5 stars for the service.
I have been very pleased with the service at Covert CDJR Bee Cave. Beth has been so helpful! I recently had my Jeep in for a repair covered under warranty. She gave me a loaner vehicle and kept me informed on the status of the repairs. Beth always promptly returns my calls and emails. This location is not close to my home...but totally worth the drive. Beth is the best!
We purchased a used vehicle a month ago and the vehicle was not ready then. It is sitll not ready. Nothing deflates the investment of a new vehicle like buying a car that the dealer does not have ready to be driven.
Good communication of expectations and timeframes throughout the service. Service Advisor provides good outline of expectations. Work appears to have been done right the first time so no repeats trips required.
Beth is the best. She got my truck fixed promptly. She spelled out what might be done to fix the problem clearly. Fortunately, it was a minor issue. Beth always can can be trusted.
Beth my advisor, and Ali the GM have been great to me! They always get my vehicle done in a timely manner! I drive an EV and they had it cleaned and charged up upon pick up. Great team and atmosphere!
Easy and first rate customer service. Smooth process from taking a test drive to completing the purchase.
Everyone I dealt with was great and the transaction was as smooth as I have ever had at any dealership.
First car I watching in USA and it comes out with a deal after 30 minutes. The deal was not about money and cost it was about to exceed customers expectations. Very kind honest and service mind/Roy
Dealership had my car for three weeks. Told me it was fixed and had been driven at least 20 miles to confirm repair, but my car broke down with the same issue less than a mile from the dealership after I picked it up. I noted that the car only had three miles on it from the time I dropped it off to when it was picked up, the car had not been driven post repair as I was told. I had to return the car to the dealership for another two days for repair.
I came in to have recall work done. I was greeted with a smile from Ms Griswold. She helped me the whole way and the work was completed quickly as promised. She was so nice ill probably start getting my oil changes there
They are always very helpful and prompt. Very easy to work with and super friendly.
Beth and the team were fantastic and communicative through the whole process. I appreciate the time they took and work they did.
went in for two recall, a faulty auto stop and start and oil change/ tire rotation. left my ruck and got great service from courtesy driver. All work was completed in a timely manner except that the service rep forgot to annotate the faulty auto stop and start so that was not done. Service rep was very forthcoming on his mistake. Also, the oil life was not reset as required. I returned days later for that and it was repaired in a day. All work was satisfactory and service agents were also courteous.
sales experience great, service dept was horrible . new 2026 Jeep left in service dept for 2 weeks and still not repaired correctly
Beth was absolutely amazing!!! She solved our lug nut lock problem and tire repair quickly!!
Great experience and quick service! Didn’t have an appointment and they took care of my vehicle right away. Left within a few hours with my truck fixed and ready to get back on the road!
They stand by you after you have bought a vehicle from them and they are great about getting recalls taken care of.
My experience with this dealer was excellent. Beth provided me with timely updates on what was wrong with my vehicle and the time frame for the vehicle being repaired. I also like being able to pay the invoice online. This visit was my first time at this dealership because, I did not know that it was there. Live about 10 minutes away, so going forward this is where the vehicle will be serviced.
Except for Beth, service department, and the service they provided, was terrible. Will not return.
Always the best customer service Pleasant staff as well as efficient and friendly while maintaining professionalism
My Jeep was returned to me with a new small dent in the hood, and new scratches on the hood that were not there when I left the Jeep to be serviced. I was very upset and so disappointed. I have done business with the Covert family since 1990, and this was a very unpleasant surprise.
Beth is the best! She is always there to listen, help and take care of my Jeep.
Great experience overall, good service efficient and friendly. The inventory was great as I had the exact model I was looking for and the price I received for my trade-in was very fair.
Recall work done quickly and presumably accurately and as scheduled. Beth is wonderful. thanks again
Ali worked tirelessly to get me approved on a vehicle, I’m so incredibly grateful for him and the team at Covert CDJR Bee Cave
I've never left a review for anything in the past but I'm leaving one today as I will never be back to this dealership again and I'd like to warn others of the challenges that I experienced. I will forego the convenience of having a dealership near me to avoid ever having to deal with the service department again. Made an appointment and brought my Jeep Grand Cherokee in for 60 mile service and a concern about engine noise. Took a week to look at it. Service person told me my motor would have to be torn down ... Read More DealerRater - Aug 17, 2026
They treat me very well nice personnel specially the sales associate Dylan that work every option and make the sale happen I really appreciate and I recommend it at a 100%
Service was mid. The service center did not have me in their system despite buying the car at the dealer and buying the Covert plan thing. I would not have spent extra for the plan after looking back 6 months. I’m forgetting the name of a woman that ended up calling me Back to get the service schedule. She was great and very helpful.
Always super friendly, helpful, and efficient. Great service. This is the best Covert by far.
Creed is a great sales person, helped me with everything I needed from start to end and even followed up a week after the sale to make sure I was all good
Carlos is great! He listened to my concerns about my vehicle and let me know the process of the evaluation and using the loaner vehicle. Friendly and Professional demeanor. The only thing, and has nothing to do with Carlos, was that my car was so dirty when I picked it back up. I had just had it washed, and the amount of dust on it was crazy. Do you normally run the exterior through the car wash or no?
They were very helpful and professional. I love the way everything was explained. No hassle no lies everything they said was correct. The young lady that help has to be one of the best if not the best sale person. I glad I went there to buy my car.
I’m pleased to work with Covert to maintain my Jeep. Plus their very attentive to followup
Mitch made my car-buying experience super easy. With several dealerships here in the DFW metroplex having the same car i was looking for , Mitch and the entire team at this dealership went out of their way to make sure my needs were met. The customer service and willingness to work with me really stood out and ultimately made the decision easy. I truly appreciate the great experience and would definitely recommend Mitch and the this dealership to anyone looking for a new or pre-owned vehicle.
Staff was exceptional during the purchase process. Don Murphy and Teo helped me get into my new Dodge ram 1500.
Carlos was friendly, helpful, knowledgeable and he kept me informed during the progress of the service appointment.
Took great care of me. Recommend Convert for all repairs. The service center is very nice and everyone from sales to service are top notch.
Beth is incredible. She is extremely professional and always accommodating. She leads with grace and confidence. I value string communication with customer service and she goes above and beyond. I bough my Jeep from another covert dealership in Austin and had very poor service. I will forever drive 45 minutes to work with the team at Bee Caves
Service was great. The warranty covered everything we expected it to cover and it was ready when we came to pick it up. I would have appreciated it more if the car was cleaned inside and out as it smelled a little like grease when we picked it up. The smell when away after a couple days so it wasn't too bad. That being said, I'm used to having the car cleaned whenever we have taken out r cars to other dealerships for repairs in the past.
Terrible communication. Had our service vehicle towed in due to a transmission issue. The service department would not take my call or respond to my voice mail message after numerous attempts. Once they did contact me, I was told that it would take a week to do the assessment for the vehicle because we did not have an appointment (Note, the vehicle was brought in on an emergency basis). I almost had the vehicle towed to another dealer but did not want to incur the cost.
I have had multiple service appts here, this last one was not ideal. The service staff were not friendly, did not do a good assessment to ascertain what was needed beyond an oil change, did not ask about filters, etc; did not offer any further services and could not even speak to any of the fluid statuses, or outcomes of my inspection. There used to be a female service staff who was amazing, the current individuals were at best fair. I cannot speak to the work performed, as they dont provide any paperwork beyond a bill.
Valerie and her team were awesome! Friendly, kind and professional. Can’t recommend them enough.
I ve been with Covert for 33 years and would not go anywhere else Totally happy all that time
Prompt attention upon arrival. Ease to schedule. Explained the process so it was easy to understand.
Great experience at Covert Bee Cave Jeep store. With the help of Ira Clark, I found the perfect Jeep for me. And after purchasing it, Lee Tortorice helped me understand all of the features.
Ryan was incredibly easy to work with and so knowledgeable. I would recommend him to any looking for a new or preowned vehicle.
Great service here, definitely recommend if you need your Jeep serviced - helpful and professional service!
Excellent all the information was easy to understand. The salesman was wonderful. He deserves a three-piece of work, professional positive and polite.
I had no chance of getting approved at other dealerships, but I had 100% chances of being approved with Covert dealership at Bee Cave. Everyone was so amazing. Not to mention, I didn’t have to wait long to drive off in my new car. Thanks, Kimberly and Joel Sandles
Steve did a great job. Arranged a loaner car and fixed the issue we were having.